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Primary Accountability:
The District Manager is accountable for the performance of the Restaurants in the district. All activities of the District Manager are expected to be consistent with and supportive of the District’s business plan and CGI. The District Manager ensures that each Restaurant Management Team is performing their job responsibilities and meeting expectations in all areas of their job descriptions at optimum levels.
Essential Functions:
The essential functions of the District Manager position are denoted below in the following areas:
TOTAL GUEST SATISFACTION
- Ensures each Restaurant Management Team consistently provides a quality product and customer service experience that delivers total customer satisfaction.
- All activities and decisions are completely focused and driven by customer satisfaction.
- Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction. Provides training, coaching and feedback in all deficient areas.
- Evaluates each restaurant’s QSC standards. Provides regular and consistent feedback and coaching on improvements; conducts periodic inspections of the restaurants.
- Communicates all customer comments and concerns to the appropriate Restaurant Management Team immediately. Follows-up to ensure they are handled in a timely and effective way.
TRAINING AND DEVELOPMENT
- Continuously works to improve the skills, knowledge and morale of General Managers. Works through the General Managers to ensure all team members received the necessary training to perform their duties.
- Treats employees with dignity and respect; creates an environment where the entire team does the same.
- Ensures all General Managers and Shift Leaders receive appropriate orientation, training and development opportunities.
- Helps Utilize the Training General Manager to facilitate and train new MIT’s.
- Seeks development and growth opportunities for personal improvement.
- Ensures all Restaurant Management Teams are hiring, training and developing all their employees to maximize performance in the restaurant.
- Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.
- Evaluates overall performance of General Managers based on clearly communicated standards and expectations.
- Communicates and supports company goals, decisions, directives and follows up to ensure understanding.
- Makes tough decisions regarding all performance related issues; confronts sub-standard performances immediately as it occurs. Holds General Manager accountable for results.
- Provides appropriate and effective counseling and/or discipline. Maintains proper documentation for all disciplinary situations.
- Makes a continuous effort to maintain a fun and enjoyable working experience at CG Investments, Inc.
- Provides effective training and follow-up of new products, initiatives, programs and updates.
- Actively recruits General Managers and Shift Leaders; ensures employees are prepared for promotion. Matches the skills and abilities of management to the needs of the restaurants to maximize results.
- Utilizes effective leadership skills to maximize the performance of the Restaurant Management Teams.
EFFECTIVE BUSINESS MANAGEMENT
- Maximizes financial performance and profit of the district.
- Develops and executes a business plan (key elements include fiscal responsibilities, manpower planning and Local Store Marketing) for district results.
- Holds General Managers accountable for their business plans.
- Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations.
- Models and encourages the use of available systems, procedures, technologies and supports departments to meet business objectives.
- Supports company-wide marketing programs; evaluates local restaurant marketing strategies developed by the Corporate Office and the District Manager.
- Utilizes effective time management, organization, planning, communication, delegation and follow up to achieve desired results.
- Takes calculated business risks to achieve specific results.
- Know the trading markets of each restaurant, customer demographics, competition actives and intrusions.
- Helps Identify potential new store sites.
- Appropriately handles all interpersonal contacts in a positive and professional manner (i.e., vendors, OhCal and Subway corporate personnel).
- Improves district performance by focusing on the individual development of the General Manager and utilizing all company assessment tools.
APPROPRIATE AND FAIR BUSINESS PRACTICES
- Ensures business and personnel practices are within the law and consistent with CG Investments, Inc. policies and procedures.
- Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
- Holds employees and self accountable for the methods and processes used to achieve results.
- Practices equal opportunity employment, non-discrimination and ADA (American with Disabilities Act) compliance.
- Monitors procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
- Upholds company food safety, food handling and sanitation requirements to ensure the health and safety of our customers and employees.
CG Investments Values
- Be completely focused and driven by guest satisfaction.
- Be self sufficient, self reliant and willing to take risks.
- Be of extremely high integrity, ethics and treat all team members with honesty, respect and dignity.
- Must establish an environment of trust to ensure honest, open and direct communication in every direction of the organization.
- Be performance oriented and driven. Clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is tolerant and patient of sub-standard performance.
REQUIREMENTS:
EDUCATION
High school diploma or equivalent. College degree preferable. Excellent verbal and written communication skills is a must; is capable of communicating effectively with customers and team members; bi-lingual skills a plus.
EXPERIENCE
3-5 years in highly productive management positions (preferably fast food restaurant experience).
LICENSE & INSURANCE
Must have reliable personal transportation, liability insurance and a valid Driver’s License.
ACCESSIBILITY
Must be accessible 24 hours a day, 7 days a week. Maintains an open door policy.
SKILLS AND ABILITIES:
Demonstrates and/or possesses the following:
- Ample knowledge of computers, MS Word, Excel, Powerpoint and Microsoft Outlook.
- Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
- Presentation skills.
- Ability to get results through others.
- Organizational, planning and time management skills.
- Team building skills.
- Ability to facilitate problem solving.
- Investigative skills.
- Ability to achieve and maintain desired results.
- High sense of urgency; self-motivator.
PHYSICAL ABILITIES:
- Work the hours necessary to manage and operate the business effectively.
- Visually observe restaurant operations and employee work performance.
- Stand for long periods of time.
- Bend and stoop.
- Work around others in close quarters.
- Lift 20-50 pounds.
- Able to drive extensively at all hours including night time.
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